Please describe your proposed solution.
When I headed the Yoroi help desk at Emurgo (and later the Milkomeda helpdesk at dcSpark) I found that every day queries would come in with users whose issue stemmed form some basic confusion or misunderstanding about Cardano itself. A large percentage of the tickets were solved by explaining the situation and directing these users to the relevant online resources. I will set up a community-funded help desk where users can send their questions and problems and get help from a trustworthy and reliable human with a track record of providing this service for the Cardano community.
This task will cover the initial set up of a Zendesk help desk and operation until the end of the next round of Catalyst funding. Funding for continued operation beyond that point (and eventual expansion if needed) will be provided in future Catalyst fund rounds.
Please describe how your proposed solution will address the Challenge that you have submitted it in.
This will help every dapp and product in the ecosystem by providing somewhere to redirect support inquiries that pertain to Cardano itself instead of the product or service being offered.
What are the main risks that could prevent you from delivering the project successfully and please explain how you will mitigate each risk?
The only potential risk is that the help desk gets flooded with too many inquiries too soon, while it is still in this initial phase and being run by one person. This is highly unlikely, however, since it will take time for knowledge of the help desk to spread and for people to start linking to it.